MIF_E31210141/app/Http/Controllers/TicketController.php

<?php

namespace App\Http\Controllers;

use Illuminate\Http\Request;
use Illuminate\Support\Collection;
use Illuminate\Support\Facades\Validator;
use Illuminate\Support\Facades\Storage;
use Illuminate\Support\Facades\Route;
use Illuminate\Support\Str;
use App\Enums\GlobalEnum;
use DataTables;
use App\Models\Ticket;
use App\Models\TicketResponse;
use Modules\Seller\Entities\TicketModel;
use Modules\Seller\Entities\TicketResponseModel;

class TicketController extends Controller
{
    public function index(Request $request)
    {
        if ($request->ajax()) {
            $data = Ticket::select('*');
            // Convert the Eloquent Collection to a regular PHP array
            $data->each(function ($item, $key) {
                $item->rowIndex = $key + 1;
            });

            return Datatables::of($data)
                ->addIndexColumn()
                ->addColumn('ticket-invoice', function($row){
                    $text = '
                    <p class="fw-bold">#' . strtoupper(explode('-', $row->id)[0]) . '</p>
                    ';
                    return $text;
                })
                ->addColumn('title-post', function($row){
                    $text = '
                    <p class="mb-0">' . $row->subject . '</p>
                    <p class="mb-0 small">Terakhir diperbarui pada ' . $row->updated_at . '</p>
                    ';
                    return $text;
                })
                ->addColumn('sender', function($row){
                    return '
                    <div class="d-flex align-items-center">
                        <div class="symbol symbol-25px symbol-circle">
                            <div class="symbol-label" style="background-image:url(' . gravatar_team($row->user->email) . ')"></div>
                        </div>
                        <div class="ms-3"><span>' . $row->user->name . '</span></div>
                    </div>
                    ';
                })
                ->addColumn('action', function($row){
                    $view = route('ticket.view', ['id' => $row->id]);
                    $delete = route('ticket.delete', ['id' => $row->id]);
                    $btn = '
                    <a href="' . $view . '" class="btn btn-light btn-sm px-4"><i class="ki-outline ki-eye"></i></a>
                    <a data-url="' . $delete . '" href="#" class="btn btn-light btn-sm deleteContent px-4"><i class="ki-outline ki-trash"></i></a>
                    ';
                    return $btn;
                })
                ->addColumn('status', function($row){
                    if ($row->is_status == GlobalEnum::isTicketSellerPending) {
                        return '<span class="mb-1 badge font-medium bg-light-dark text-dark py-3 px-4 fs-7">Pending</span>';
                    } elseif($row->is_status == GlobalEnum::isTicketAdminReplied) {
                        return '<span class="mb-1 badge font-medium bg-light-primary text-primary py-3 px-4 fs-7">Admin Membalas</span>';
                    } elseif($row->is_status == GlobalEnum::isTicketSellerClosed) {
                        return '<span class="mb-1 badge font-medium bg-light-danger text-danger py-3 px-4 fs-7">Ditutup</span>';
                    } elseif($row->is_status == GlobalEnum::isTicketUserReplied) {
                        return '<span class="mb-1 badge font-medium bg-light-info text-info py-3 px-4 fs-7">User Membalas</span>';
                    } 
                })
                ->addColumn('priority', function($row){
                    if ($row->is_priority == GlobalEnum::isTicketPriorityNormal) {
                        return '<span class="mb-1 badge font-medium bg-light-info text-info py-3 px-4 fs-7">Normal</span>';
                    } elseif($row->is_priority == GlobalEnum::isTicketPriorityMedium) {
                        return '<span class="mb-1 badge font-medium bg-light-primary text-primary py-3 px-4 fs-7">Medium</span>';
                    } elseif($row->is_priority == GlobalEnum::isTicketPriorityHigh) {
                        return '<span class="mb-1 badge font-medium bg-light-danger text-danger py-3 px-4 fs-7">Tinggi</span>';
                    } 
                })
                ->rawColumns(['ticket-invoice','title-post','action','status','priority','sender'])
                ->filter(function ($query) use ($request) {
                    if ($request->has('search')) {
                        $search = $request->get('search')['value'];
                        // Apply your search logic here.
                        $query->where('id', 'LIKE', "%$search%");
                    }
                })
                ->make(true);
        }

        $data = [
            'subtitle' => 'Aduan Pelanggaran'
        ];

        return view('admin.app.ticket.index', compact('data'));
    }

    public function view($id)
    {
        $data = [
            'subtitle' => 'Aduan Tiket #' . explode('-', $id)[0],
        ];

        $ticketResponse = TicketModel::find($id)->responses;    
        return view('admin.app.ticket.detail', compact('data', 'ticketResponse'));
    }

    public function update(Request $request, $id)
    {
        $validator = Validator::make($request->all(), [
            'message' => 'required',
        ]);
        
        if($validator->fails()) {
            return redirect()->back()->withErrors($validator->errors());
        }

        $input = $request->all();
        $ticket = TicketModel::find($id);
        if($ticket) {
            $post = new TicketResponseModel([
                'id' => Str::uuid(),
                'id_ticket' => $id,
                'user_id' => auth()->user()->id,
                'message' => $input['message']
            ]);

            $ticket->is_status = 3;
            if($post->save() && $ticket->save()) {
                return redirect()->route('ticket.view', ['id' => $id])->with('swal', swal_alert('success', 'Anda berhasil membalas tiket.'));
            } else {
                return redirect()->route('ticket.view', ['id' => $id])->with('swal', swal_alert('error', 'Terjadi kesalahan saat membalas tiket.'));
            }
        }
    }
}